Tom Wilson Authentic Jersey  FAQ – Category Approval


When will my account see the results?

Your order will be processed within 1 business day, however, depending on the service you have selected it may take up to 30 minutes to 2 business days to be fulfilled. After the applications and requirements have been met on your account it may take up to 1-5 business days, as this part of the services are not up to us, but depend on the Amazon’s employees to review the information and respond to the request. Generally with new accounts there is not much information to review so the response time is quicker, which is why we suggest all our customers to request Ungating Hero’s expert services as early as possible.

What can I do to improve my performance?

The answer for each seller is slightly different. All sellers should use the following best practices:

  • Provide valid tracking numbers for all packages.
  • Carefully describe and categorize items to avoid any customer confusion.
  • Provide helpful and timely customer service.
  • Carefully pack items to avoid any damage that might occur during shipping.
  • Ship orders on time and confirm them promptly.
  • Provide post-transaction support (refunds, returns, and exchanges) to help ensure customer satisfaction.

How does having seller performance targets benefit the seller community?

The standards benefit sellers in two ways. First, they set clear performance expectations. Sellers will understand the difference between an excellent seller and an underperforming seller. Underperforming sellers will have the opportunity to make operational adjustments.

Second, by establishing and maintaining a service that provides a great customer experience, we anticipate a greater number of repeat purchases in addition to positive word of mouth. Sellers will directly benefit from both.

How does the website store my sensitive information?

We do not store payment information, such as credit cards, or account numbers. When you are entering your payment information online we utilize an advanced SSL service that ensures the protection of your information. This SSL service is also in use whenever you access your account information.

I would like a return.

If there has been a problem in your service or you feel that we have not completed what our services promised please feel free to contact our customer service team at and we will work out this situation to your satisfaction.

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